F.A.Q.


Webshop Trustmark: Our entry on http://www.keurmerk.info
About returning/changing an order*:

A special 14-day trial period applies to all purchases. 
If a customer decides to return the product, he/she is free to do this within 14 days of having received the product. 
Conditions applying to returning the product are that the product be undamaged, unused and in its original packaging.
If these conditions are met, the customer will be refunded. Shipping costs will be charged. 
The customer will receive their refund on their bank account within 14 days.


*Excluded for return/change:
  • Earrings are for hygienic reasons excluded for return.
  • Special ordered items.
  • If you are swapping for the third time

Please send the article to the following address:

Address:

My-Beads
P.O. Box 10
2180 AA  Hillegom
The Netherlands

 


Guarantee:

All manufacturers whose products we sell on www.My-beads.com, basically offer you guarantee for 24 months. 
We will try to find a solution as quickly as possible to the problem for you ! 

If the product is defective, please sent a copy of the invoice with the product. 

Send the product to the following address:

My-Beads
P.O. Box 10
2180 AA  Hillegom
The Netherlands